1. General Refund Policy

Política de Reembolso: fundamentos

Candyscrew LLC is committed to providing high-quality babysitting, senior care (non-medical), and hourly cleaning services. To maintain fairness for both clients and staff, the following refund policy applies:

1. General Refund Policy

• All service fees are due prior to service delivery.

• Refunds are only issued under specific conditions outlined below.

• Refunds are processed within 7–10 business days to the original payment method.

2. Cancellations by Client

• 24+ hours notice: Clients may reschedule without penalty or request a full refund.

• Less than 24 hours notice: A 2-hour service fee will be deducted from the refund.

• No-show (client unavailable when staff arrives): The minimum 2-hour fee applies, and deposits are non-refundable.

3. Cancellations by Candyscrew

• If Candyscrew cancels a booking and cannot provide a replacement, the client will receive either:

  • A full refund, or

  • A credit for future services (client’s choice).

4. Packages & Prepaid Hours

• Hours purchased as part of a weekly, bi-weekly, or monthly package are non-refundable once the service period begins.

• Unused hours expire at the end of the package period and cannot be carried over.

• Refunds only apply if Candyscrew cancels the package and cannot provide replacement services.

5. Security Deposit (If Applicable)

• Certain bookings may require a security deposit.

• Deposits are refundable only if cancellation occurs with at least 24 hours’ notice.

• Deposits are forfeited for late cancellations or client no-shows.

6. Exceptions

Refunds will not be issued in the following cases:

• Dissatisfaction due to personal preference rather than service quality.

• Attempts to bypass Candyscrew by hiring staff directly.

• Failure to comply with Candyscrew’s Terms & Conditions.

7. Contact Us

For refund requests, please contact us:
📧 candyscrew.agency@gmail.com
📞 862-262-2884

Qué debe incluirse en el documento de Política de Reembolso

En general, una Política de Reembolso suele abordar este tipo de cuestiones: el plazo para solicitar el reembolso, si el reembolso será total o parcial, en qué condiciones recibirá el cliente el reembolso y mucho más.